BiteSum

Support

Need help with BiteSum?

BiteSum is operated by Binary Creators Pty Ltd (ABN: 27 670 973 145), based in Queensland, Australia. We read every message and usually reply within 2-3 business days.

Contact us

Email support@bitesum.com, or use the Contact Us button in BiteSum to open a pre-filled email with your app and device details.

Email support

Do I need an account?

No. BiteSum works without sign-up. Open the app and start logging.

Does it work offline?

Yes. Logging, editing, and daily totals work offline, and your everyday data stays on your phone.

How do I log food?

Type or talk naturally, like "two eggs and a flat white". You can also fix entries in plain English.

How do I track macros?

BiteSum shows calories, protein, carbs, fat, fibre, and sugar for each entry and for your day.

What is BiteSum Pro?

Pro adds fresh AI credits for optional cloud guidance when the app cannot confidently estimate a food on-device. Local logging is always free.

Why did AI estimates stop?

Cloud AI estimates use credits. When credits run out, BiteSum keeps working with fast on-device estimates.

How do I manage a subscription?

On iPhone, open Settings, tap your name, then Subscriptions. Choose BiteSum to manage or cancel.

How do I restore a purchase?

Open BiteSum, go to Settings, then use Restore Purchases while signed into the same App Store account.

Where is my data?

Your food log is stored on your phone during normal use. See the Privacy Policy for optional uploads.

Something is broken. What helps?

Please include your phone model, iOS version, and what happened. If you choose to send a diagnostic report, it only sends when you tap send.

Is this medical advice?

No. BiteSum gives nutrition estimates for general guidance only. Talk to a health professional for medical or dietary advice.

Who operates BiteSum?

BiteSum is owned and operated by Binary Creators Pty Ltd (ABN: 27 670 973 145), based in Queensland, Australia.